This privacy policy explains how MedKulula, TeledoctorSA, and Dr Mukudu & Partners (collectively “we,” “our,” or “us”) collect, use, and protect your personal information when you visit our website or subscribe to our services.
Personal information means any data that can identify you personally. We process your data in compliance with the Protection of Personal Information Act (POPIA) and, where applicable, the EU GDPR.
We value your privacy and handle your personal data responsibly.
Information collected
Name, contact details, and ID number
Medical and billing information
Communication and visit history
Purpose of collection
To deliver healthcare and subscription services
To manage payments through FNB Merchant Services
To comply with health and consumer protection laws
Storage and protection
Data are stored securely on encrypted servers located in South Africa. Access is restricted to authorized staff only.
Sharing of information
We share data only with:
Healthcare professionals involved in your care
FNB Merchant Services or accredited payment providers for billing
Regulators when legally required
Who is responsible for data processing?
The data controller is Dr Mukudu & Partners (see Legal Notice).
How we collect your data
Information you voluntarily provide (e.g., contact form).
Technical data collected automatically, such as IP address, browser type, and time of access.
Why we collect data
To ensure proper site functionality.
To analyze usage for service improvement.
Your rights
You may request access, correction, or deletion of your data at any time. You can also file a complaint with the Information Regulator (South Africa). Contact support@drmukudu.co.za or call +27 11 613 1141.
We may use cookies and the Matomo (formerly Piwik) analytics platform to understand website usage. Cookies are small text files stored on your device. You can disable cookies in your browser settings, though this may affect site performance.
Matomo anonymizes your IP address before storing it and does not share data with third parties.
All payments are processed via encrypted SSL/TLS connections through FNB Merchant Services or accredited Payment Service Providers (PSPs) such as PayGate or PayFast.
When you submit payment details, they are transmitted securely and cannot be accessed by third parties.
Information submitted through our contact forms or email is used only to respond to your enquiry. We retain this information only as long as needed for the purpose of communication.
If you subscribe to updates, we collect your name and email address and WhatsApp number solely to send newsletters. You may unsubscribe at any time using the link in the message or by emailing us directly.
You have the right to:
Access the personal data we hold about you.
Request correction or deletion.
Withdraw consent at any time.
Lodge a complaint with the Information Regulator (SA).
We process personal data under:
POPIA, for lawful processing and safeguarding of personal information in South Africa.
GDPR Art. 6 (1)(b) where processing is required for contract fulfillment.
We may update this privacy policy periodically to reflect changes in our operations or the law. The latest version will always be posted on this website.
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